• Field incoming problem tickets from end-users to resolve issues related to the technical behaviour of the Planning Analytics (TM1). Meeting SLA’s and other customer satisfaction targets  

• Independently close calls of varying technical difficulty, ensure all calls meet the targets for resolution, escalation, documentation & completion of the call.  

• Priorities’ workload to ensure that any action taken is based on the priority of the call  

• Escalate support calls when needed, report problems in a timely fashion.  

• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.  

• Create documentation such as FAQs, Best Practice guidelines, Internal Tips & Tricks, and Knowledge Base documents  

• Within the scope of responsibility offers ideas and assists in problem-solving. Interact proactively within and across functions and actively contributes to teamwork.  

What skills and experience do I need?  

• Excellent standard of English is required  

• High Proficiency in MS Excel, Word & PowerPoint  

• Excellent communication and customer service skills 

Job Details

Industry:
Total Positions:
3 Posts
Job Shift:
Work from Home
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 60 Years
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Experience:
Fresh - 5 Years (Training will be provided)
Apply Before:
Jun 14, 2022
Posting Date:
May 13, 2022

Strategic Solutions (Northern) Ltd

Consultants · 1-10 employees - Islamabad

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