Posted May 27, 2022 14 views
We are looking for a well-spoken Customer Services Representative for a well-reputed US-based client. Focusing on customers needs and their queries. CSR should have excellent communication skills. Working with one brand only, not an ordinary CSR job where you switch with different campaigns/brands. It is a direct hire for the brand.
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Exceptional communication skills
Note: It's a 3rd shift/night shift (EST)
Skills
Job Details
Suave Solutions
Suave Solutions is an Information Technology and Software company, providing e-commerce, bpo, customer support, digital marketing, and web and mobile application development services. Our development team is dedicated to solving the client's needs as per their requirements, transforming their ideas into reality, helping their company to reach its full potential and being your guide to existing and emerging Web and Mobile application technologies.
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