Posted Aug 17, 2017 8 views
- Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
- Refer difficult cases to a senior analyst or support tech.
- Use remote control over customers’ computers when necessary to resolve problems.
- Provide a rapid response time to all technical support inquiries.
- Learn quickly and use your knowledge to solve problems efficiently.
- Achieve customer satisfaction through fast, accurate replies and fixes to problems.
- Liaise with our development team to report and log bugs
Job Details
Sublime Enterprises
Sublime Enterprises, established in 2010, is a synergy of companies providing state of the art technology solutions. The company led by a world class management team with direct knowledge of industry and business environment of Pakistan with a proven track record of timely delivery and implementation of even the most complex solutions in many different environments. Our range of product offerings include but are not limited to Security and Surveillance, IT Hardware/Software Solutions, Digital Media Marketing, Alternative Energy Solutions, Equipment Maintenance Solutions, Website Design and Development
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