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Floor Supervisor

Success Factor Unverified

Multiple Cities, Pakistan

Posted Oct 25, 2016 13 views

PKR. 35,000 - 60,000/Month

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Job Description

Manage Team, deliverable and constantly work to improve KPI's. Responsible to run smooth day to day shift and its related operations.

Manage floor, adherence to set SOPs and defined policies with a SLA driven approach. Work on Team motivation and bonding.

Responsible for the implementation of processes set by the management /Clients.

Share and analyze reports to provide complete operational visibility.

Coordinate with Asst Manager/Manager to evaluate tasks and ensure implementation through constant monitoring. Make recommendations and share feedback improvise if needed in the existing processes.

Participate in coaching, reviews and training assessments of team in conjunction with line manager for constant improvement.

Work closely with management to achieve team and department goals.

Handle escalated calls when required and take care of difficult scenarios when necessary.

Function as Client Services Representative when needed.

Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals.

Build solid productive relationships with all levels of leadership and support teams.

Resolve operational and interdepartmental problems quickly.

Coordinate with support dept. For successful delivery of assigned tasks.

Training new hires on product knowledge.

Any task assigned by the management.

Competencies:

Good communication (oral and written) and analytical skills

Strong customer orientation

Excellent spreadsheet (MS Excel) and data analysis skills

Good arithmetic skills with an aptitude for numerical analysis

Excellent interpersonal and team skills

Motivation and ambition to excel

Drive to learn and grow

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 25, 2016
Posting Date:
Oct 25, 2016
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Success Factor

Education/Training · 11-50 employees - Lahore, Karachi

Success Factor is an established Career / Educational Counseling Service in Pakistan, Established in 2000, leading the market in a very short span of time. Providing quality services to the prospective students who wish to acquire higher education abroad. Services provided: Career / Educational Cou ...Read More

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