Support Executive (Junior & Mid-Level)

We are looking for motivated and customer-oriented Support Executives at both Junior and Mid-Level to join our Karachi office. The successful candidates will be responsible for providing technical and operational support to clients and internal teams, ensuring timely issue resolution, system monitoring, and comprehensive process documentation. This position offers excellent opportunities for professional development and learning within a fast-paced, technology-driven environment.

Key Responsibilities
Respond promptly to customer inquiries and technical issues through email, chat, or ticketing systems. Troubleshoot problems related to systems, applications, and databases in collaboration with internal teams. Monitor system performance, report incidents, and escalate issues as needed to minimize downtime. Work closely with development and QA teams to track, document, and resolve support cases efficiently. Assist with data validation, report generation, and management of user access or configuration settings. Maintain accurate records of support requests, resolutions, and follow-ups within the ticketing system. Support API integrations and third-party services under supervision. Contribute to the creation and upkeep of knowledge base articles, FAQs, and user documentation. Actively participate in team meetings, feedback sessions, and initiatives aimed at improving processes. For mid-level positions, provide training and guidance to junior staff members.

Required Qualifications
A Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field is required. Junior candidates with 0–1 year of experience, including fresh graduates, are encouraged to apply. Candidates should have a basic understanding of SQL and databases, with the ability to write and test simple queries. Familiarity with ticketing tools such as Jira, Freshdesk, Zendesk, or similar platforms is essential. Strong problem-solving and analytical skills are necessary, along with excellent communication and interpersonal abilities. The ability to work effectively within a team and manage multiple tasks under pressure is important. A proactive attitude and eagerness to learn and grow in a technical support role are highly valued.

Preferred Qualifications and Benefits
Knowledge of Microsoft Azure, APIs, SQL Server Reporting Services (SSRS), or Power BI is considered an advantage. The position offers a competitive market salary and is a full-time, in-person role based at the Karachi office. This role provides an excellent opportunity to develop professionally in a supportive and technology-focused environment.

This position is ideal for candidates who are eager to build a career in technical support and customer service, offering hands-on experience and growth potential within a collaborative team setting.