Posted Mar 02, 2021 2 views
We are looking for a professional Key Account Manager for Travel services.
- The KAM will be the liaison between our company and its current and potential travel and tourism agents.
- He will work and visit customers/B2B, call them and on live chat platforms to discuss their needs and requirement and how we will improve tourism, transportation and lodging preferences, entertainment in their travelling services. We work with both personal and business travels, and often promote special deals with our travel partners.
- Our ideal candidate has worked in the travel industry or sales for at least 2-3 years.
- You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers.
- The goal is to keep our clients satisfied and loyal for future services.
- The successful candidate will be able to accept ownership for effectively solving customer/B2B issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Identifying customer need, presenting relevant product, Objection handling with superior after sales service.
- Daily/weekly/monthly visit to market.
- Achieve monthly targets of customers/agents onboard on prorated basis.
- Achieve monthly targets of Jazz Misfire Services (Flight, Hotels, Airport Transfers, Discover Pakistan, Tour Packages, Jazz Eye of Pakistan, Travel insurances and Travel Advisory) on onboarded agents.
- Manage and resolve customer/B2B complaints.
- Identify and escalate issues to the concern department.
- Provide product and service information to customers/agents.
- Research, identify, and resolve customer/B2B complaints.
- Competitors & market intelligence report.
- Follow up customer calls where necessary.
Other Requirement:
- 2-3 Minimum Experience in any reputed Travel & Tour Operator or any multinational Organization in sales.
- Minimum bachelor’s degree required while preference will be given to master.
- Should be fluent in English / Urdu/ Pushto.
Job Details
Switch Communication (Pvt) Ltd
Switch (Pvt) Ltd is a value added reseller company which offers products and customized solutions geared towards the highly competitive and rapidly growing mobile and consumer markets. rnrnSwitch (Pvt) Ltd provides SMS based advertising and marketing solutions. It also specializes in customized customer care solutions including facilities like outbound calling, IVR solutions and process management.rnrnSwitch (Pvt) Ltd works hard to impress the above principles in all respects of the business – involving our employees, out partners, our customers and the local environment in which we operate.
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