Posted Jan 22, 2021 76 views
- Strong Operations background in VAS, Digital Platforms, Telecom Industry, Financial Services and Integrations
- Advanced level troubleshooting skills
- Experience in managing multiple tasks at a time
- Focus on implementing improvement initiatives
- Reduce business and system failures on services/platforms
- Responsible for engaging relevant teams for fixing issues within agreed SLA
- Basic understanding of operational requirements
- Understanding of Object Oriented Programming concepts
- Efficient and optimized SQL Query writing skills (simple, complex)
- Proficiency in Java or any programming language
- Familiar with SDLC / Agile Methodology (for end to end flow understanding)
- Proactively monitor and provide Level 1/2/3 support for Switch Services
- Soft skills (communication, ability to work in team, focus on Customer Service and delivery, take ownership, problem-solving, time management, multitasking)
- 24/7 support to ensure System/Application availability
- Ensure timely issue resolution through effective communication and collaboration with internal and external stakeholders
- Ownership of all Operational Documentation for client
- Familiarity with Linux commands, scripting (Shell, Bash), Apache Tomcat, Elastic Search (ELK) , Prometheus, Grafana , Alerts & Reporting and Networking commands ( traceroute, tcpdump, heapdump , wireshark)
Experience with tools:
- ActiveMQ Agent, Hyperic Agent, Eclipse, Putty, J-Meter, Postman, Soap-UI, VNC-Viewer, Notepad++, Navicat, MS Office-Suit, X-Manager etc.
- Support in Operations related activities during projects e.g. requirement analysis, design, implementation, reporting, logging and documentation
- Operational support to Application and Development the team during projects / Go-Live e.g. Active Monitoring, Alerts Configuration, Pre/Post Sanity
- In-placing Data Policies e.g. Migration, Retention, Indexing, Backup, Security
- Multitasking and working cross-functionally with different teams
- Employees should expect to work on weekends and after office hour due to operational requirements.
Skills
Job Details
Switch Communication (Pvt) Ltd
Switch (Pvt) Ltd is a value added reseller company which offers products and customized solutions geared towards the highly competitive and rapidly growing mobile and consumer markets. rnrnSwitch (Pvt) Ltd provides SMS based advertising and marketing solutions. It also specializes in customized customer care solutions including facilities like outbound calling, IVR solutions and process management.rnrnSwitch (Pvt) Ltd works hard to impress the above principles in all respects of the business – involving our employees, out partners, our customers and the local environment in which we operate.
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