Posted Sep 10, 2021 8 views
RESPONSIBILITIES
- Providing technical support to Internal Team.
- Able to identify critical tasks and manage within the set KPIs.
- Assist in maintaining and sharing report summary of customer complaints and service outages.
- Assist in customer-care complaints resolution and correspondence.
- Assist in network outages and escalation to the relevant teams and follow-up for resolution.
- Maintain open communication and positive relationship with Inter Team and Client.
QUALIFICATIONS
- Must have basic knowledge of MS office emerging technology trends and direction.
- Keen interest in computer-based information systems and technology.
- Should possess ability and desire to troubleshoot and resolve escalations.
- Ability to perform tasks within the assigned time set in KPIs.
- Self-motivated problem solver, and should have a desire to learn new skills.
- Applicant should have the ability to research and understand technical documentation.
- Ability to prioritize tasks and efficiently manage time.
- Ability to exercise good judgment and effectiveness in working with a high performing team.
- Educational background from a well-known institute.
- Preference would b given to applicant with academic background in BBA-IT
Job Details
Switch Communication (Pvt) Ltd
Switch (Pvt) Ltd is a value added reseller company which offers products and customized solutions geared towards the highly competitive and rapidly growing mobile and consumer markets. rnrnSwitch (Pvt) Ltd provides SMS based advertising and marketing solutions. It also specializes in customized customer care solutions including facilities like outbound calling, IVR solutions and process management.rnrnSwitch (Pvt) Ltd works hard to impress the above principles in all respects of the business – involving our employees, out partners, our customers and the local environment in which we operate.
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