CSR

Swotech Unverified

Lahore , Pakistan

Posted Nov 28, 2019 88 views Report Job

PKR. 35,000 - 100,000/Month

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Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: *

  • Work directly via telephone, to describe products and/or services in order to persuade potential customers to purchase new products and/or services
  • Educate customers on product offerings and services, explain pricing and answers questions from customers building value in the customer relationship.
  • Follow up with customer via telephone following initial sales contact.
  • Identify customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
  • Consistently meet departmental sales goals
  • Continued product education to better service customer calls
  • Maintain accurate daily record of sales in sales tracker.
  • Excellent oral and written communication skills
  • Excellent telephone etiquette
  • Ability to handle multi-task assignments
  • Computer literate
  • Follow up with customer(s) to assure they received services offered and customer is satisfied
  • Perform other duties as assigned.

NECESSARY SKILLS:

  • Strong customer service skills
  • Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment
  • Ability to manage sensitive and critical client information
  • Excellent verbal and written communication skills
  • Problem solving and decision making skills
  • Computer Literate

EDUCATION AND/OR EXPERIENCE:

  • Minimum of a High School (F,A/FSc/A’Levels)
  • 2 or more years’ experience of Telesales , retail or call center in a high volume fast, paced environment
  • Sales experience in Charter Spectrum and DTV Campaign is required

WORK SCHEDULE: This position is a standard full-time role and during select times individual will be asked to work a flexible schedule based on department and company needs.

Job Details

Total Positions:
4 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 33 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years
Apply Before:
Dec 28, 2019
Posting Date:
Nov 28, 2019
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Swotech

Information Technology · 11-50 employees - Lahore

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