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Job Description

·         Prospect for potential new clients and turn this into increased business

·         Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives

·         Identify potential clients, and the decision makers within the client organization

·         Research and build relationships with new clients

·         Ensure optimum resource efficiency and utilization by recommending appropriate change in the work schedule

·         Motivate staff to achieve call center operations objectives

·         Analyze, monitor and propose improvement in team leader and customer relation officer KPIs

·         Plan the operation of the Contact Centre(s), including manpower, facilities forecasting and problem identification

·         Decision making in order to continuously improve performance of the Contact Centre(s) and meeting KPIs

·         Identifying Contact Centre(s) requirements and coordination with the relevant

·         Researching and understanding client business operations and agenda

·         Identifying and articulating project drivers, strategic fit and commercial benefits with client

·         Responding to customer’s needs in a manner that provides added value and generates significant customer satisfaction

·         Building strong relationships with customer, focusing on impact and result for the customer and responding positively to feedback

·         Supporting recommendations by objective facts and research

·         Taking into account logic, facts, resources, constraints, and organizational goals when weighing matters

·         Employing structured approaches to generate ideas, evaluate and select options

·         Proficiency in developing and evaluating options and alternative courses of action

·         Demonstrating a conceptual and practical understanding of approaches and tools to help organization groups, units (teams, functions, divisions, regions, subsidiaries ) capture, share and exploit knowledge to support achieving objectives

Job Details

Total Positions:
1 Post
Job Shift:
Job Type:
Full Time/Permanent
Job Location:
Saddar Town, Karachi, Pakistan
No Preference
Minimum Education:
Career Level:
Department Head
Minimum Experience:
10 Years (International Call Center experience)
Apply Before:
Oct 14, 2018
Posting Date:
Sep 14, 2018
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Sybrid Pvt Ltd

BPO · 301-600 employees - Karachi

Sybrid is a wholly owned subsidiary of the highly reputed, diversified and quality driven Lakson Group of Companies. Sybrid is a global management consulting, technology services and outsourcing company with multiple offerings. The modern day industrial landscape is becoming increasingly dynamic, le ...Read More