Posted Sep 14, 2018 4 views
· Prospect for potential new clients and turn this into increased business
· Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives
· Identify potential clients, and the decision makers within the client organization
· Research and build relationships with new clients
· Ensure optimum resource efficiency and utilization by recommending appropriate change in the work schedule
· Motivate staff to achieve call center operations objectives
· Analyze, monitor and propose improvement in team leader and customer relation officer KPIs
· Plan the operation of the Contact Centre(s), including manpower, facilities forecasting and problem identification
· Decision making in order to continuously improve performance of the Contact Centre(s) and meeting KPIs
· Identifying Contact Centre(s) requirements and coordination with the relevant
· Researching and understanding client business operations and agenda
· Identifying and articulating project drivers, strategic fit and commercial benefits with client
· Responding to customer’s needs in a manner that provides added value and generates significant customer satisfaction
· Building strong relationships with customer, focusing on impact and result for the customer and responding positively to feedback
· Supporting recommendations by objective facts and research
· Taking into account logic, facts, resources, constraints, and organizational goals when weighing matters
· Employing structured approaches to generate ideas, evaluate and select options
· Proficiency in developing and evaluating options and alternative courses of action
· Demonstrating a conceptual and practical understanding of approaches and tools to help organization groups, units (teams, functions, divisions, regions, subsidiaries ) capture, share and exploit knowledge to support achieving objectives
Job Details
Sybrid Pvt Ltd
Sybrid is a wholly owned subsidiary of the highly reputed, diversified and quality driven Lakson Group of Companies. Sybrid is a global management consulting, technology services and outsourcing company with multiple offerings. The modern day industrial landscape is becoming increasingly dynamic, leading the businesses to work in a climate of increased competition with more focus on specialization. With this perspective in mind, Sybrid relieves you of your non-core business engagements by providing elaborate yet cost effective solutions in BPO, Customer Sensing and CRM.
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