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Job Description

Objective

Systems Support Engineer reports to Manager IT, he is responsible for 1st  Level Support for Systems related issues, Maintaining Systems & Security Company-wide. This includes LAN, Active Directory, Proxy, Email Server, Antivirus and Security.

Key Responsibilities and Duties/Results Expected/KPI

  • Manage workflow and service request through Client’s call ticketing system
  • Software installation, configuration, and troubleshooting for end-users
  • Performance of IT supports duties as defined by the appropriate I.T Support team leader.
  • Network printer installation/configuration
  • General Desktop Support/Project Coordination/Move activities
  • Monitor, analyze and address reliability and performance issues
  • Analyze problems, develop creative solutions and assess risks/benefits
  • Assess and address compliance with applicable IP Policies, Standards, and Technical controls.
  • Document supported system and application procedures and processes.
  • Staffing the help desk as needed.
  • Keep abreast of technology changes and Client's operating environment changes to assess potential
  • Should be responsible to comply with the standards within the company for e.g. ISMS, HIPPA, etc.
  • To report security weaknesses/incident through Information security incident & weakness reporting mechanism.

Competencies and Critical Success Factors 

Values, Ethics and Professionalism

  • Demonstrating professional integrity by modeling Sybrid’s values and ethical standards.
  • Demonstrating initiative, consistency, transparency, personal accountability, and reliability to meet work demands according to the highest standards.
  • Demonstrating the highest level of business ethics and consistently adheres to and promotes key values and principles in all business and personal transactions.
  • Demonstrating resilience, drive, commitment to results and responsibility y for own actions.

Resilience

  • Showing persistence, perseverance, and determination.
  • Demonstrating adaptability and flexibility in overcoming challenging situations.
  • Showing resolve in searching for alternative solutions to problems.

Results Orientation

Maintaining focus on those activities that have the greatest impact on meeting work commitments.

Continuous Learning

  • Proactively seeking performance feedback and identifies approaches to improve own and others’ performance and learning.
  • Taking personal responsibility to grow and change.
  • Supporting opportunities for positive change and actively looks for ways to improve what they do.
  • Consistently coaching and developing team members by articulating key expectations, identifying strengths and development needs and provides ongoing support to maximize performance.

 

 

 

 

 

 

 

 

Job Details

Industry:
BPO
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Quaid-e-Azam Industrial Estate, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
IT related masters/bachelor’s degree required
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years (At least two years’ experience on System and Network administration Should have an expertise in Windows and Active Directory.)
Apply Before:
Sep 06, 2019
Posting Date:
Aug 06, 2019
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Sybrid Pvt Ltd

BPO · 301-600 employees - Lahore

Sybrid is a wholly owned subsidiary of the highly reputed, diversified and quality driven Lakson Group of Companies. Sybrid is a global management consulting, technology services and outsourcing company with multiple offerings. The modern day industrial landscape is becoming increasingly dynamic, le ...Read More