Posted May 24, 2026 109 views
Synapse Labs is seeking a dedicated Sales Executive to join our dynamic team specializing in inbound sales and customer support for top U.S. telecom and home service brands such as AT&T, Vivint, Brightspeed, DirecTV, Optimum, and Infinite. This role involves handling incoming customer calls with professionalism and efficiency, offering tailored product and service recommendations, closing sales, and providing excellent customer service, including billing support and technical troubleshooting. Candidates must demonstrate strong English communication skills, persuasion capabilities, and the ability to work effectively in a fast-paced night shift environment. With at least 20 months of preferred experience, the ideal candidate thrives in a goal-driven atmosphere, maintains high customer satisfaction, and continuously seeks solutions to retain and engage customers.
As a Sales Executive at Synapse Labs, you will focus solely on inbound interactions, driving revenue growth, and enhancing customer loyalty through quality engagement and support. This position does not include team management responsibilities but emphasizes individual performance, target achievement, and skill development within a supportive environment that offers paid training, performance-based promotions, and competitive incentives including commission and night shift allowances.
Responsibilities
- Respond promptly and professionally to incoming customer calls related to telecom and home service products.
- Understand customer needs and effectively communicate suitable plans and services to close sales.
- Handle billing inquiries, account modifications, and technical support to resolve customer issues.
- Manage customer retention by de-escalating concerns, offering appropriate solutions, and maintaining high customer satisfaction scores.
- Maintain thorough product knowledge to confidently address client questions and objections.
- Use Salesforce and Customer Relationship Management tools for tracking sales progress and customer interactions.
- Meet or exceed daily and weekly sales targets and participate in incentive programs to reward performance.
- Adhere to company policies and work schedules, including night shifts from 7:30 PM to 4:30 AM, Monday through Friday.
- Continuously develop sales and communication skills through company-provided training programs.
- Contribute to a positive team environment by sharing best practices and supporting peers, despite no direct team management role.
- Accurately document customer details and transactions in company systems to ensure seamless service delivery and follow-up.
Skills
Synapse Labs
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