Posted Nov 22, 2019 6 views
Responsibilities:
· Manage the rollout of each new system delivery project as it comes from Sales, including unique installation and configuration issues.
· Manage and monitor the installed systems and their infrastructure
· Manage the configuration of each system as customer’s needs change.
· Serve as a primary point responsible for the overall health, performance, and capacity of the systems
· Provide 1nd and 2rd level support for the installed systems
· Proactively ensure the highest levels of systems and their infrastructure availability
· Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
· Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
· Participate in the design of information and operational support systems
· Prioritize and work with internal/external teams for the fixes/workarounds.
· Analyze frequent problems and report to development team.
· Maintain the Service level agreement (SLA).
· Continuously refine and promote Professional Services routines and documentation.
· Liaise with vendors and other IT personnel for problem resolution.
Requirements:
· At least Bachelor's degree or similar in Computer Science and 2-3 years of experience in the field or in a related technical area.
· Strong experience with Linux (Redhat, CentOS, Ubuntu) administration. Solaris experience will be a big plus.
· Experience with MySQL / MariaDB database, reports, backups and replication of databases. Knowledge of SQL queries optimization and indexes.
· Experience with server virtualization environments (VMware, KVM, AWS) preferred.
· Experience deploying mission critical systems, internal or on customer site.
· Experience with planning for SLA-quality support.
· Requires occasional/rotational 24x7 on call support upon notification of critical alert or due to maintenance to minimize outages for end user population.
· Stay abreast of advances and trends in technology and general business developments.
· Ability to configure and deploy server builds.
· Experience in scripting in some administrative language (Bash, Python).
· Experience with hardware and peripheral configuration.
· Must be proficient with ITILv3, ITIL foundation certification would be a big PLUS
· Solid networking knowledge (OSI network layers, TCP/IP), confident with networking, switches, routers and firewalls.
· Individual having experience of singling protocols SS7 and SIGTRAN will be preferred
· Good communication skills in English.
· Knowledge of telecom network architecture is a HUGE PLUS.
· Ability to travel to remote locations.
· A certain degree of creativity and independent work is required.
You enjoy handling customer requests with frequent customer contact, while multitasking large and small projects.
Job Details
Synavos Solutions
Synavos Solutions is a growing IT solutions provider with a global footprint in over 18 countries. We have emerged as a strong contender in development and deployment of innovative mobile top-up distribution system for telecom operators. We specialize in electronic recharge systems to provide robust and cost-effective solution to mobile operators in order to enable all-time prepaid recharge. We are a partner firm of Seamless Distribution Systems, which is a global leader in distribution and transaction systems, handling over 3.1 billion transactions annually on our prestigious Electronic Recharge platform.
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