Posted Nov 30, 2020
Assistant Manager Operations of Inter-Company Business Units at Systems Limited serves customers by planning and implementing department strategies and operations, improving systems and processes while managing staff.
Responsibilities:
- Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
- Identifying and evaluating state-of-the-art technologies; defining user requirements.
- Establishing technical specifications and majorly producing quality services according to the best customer-services standards; contributing information and analysis to organizational strategic plans and reviews.
- Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Improve operational systems, processes and policies to support management reporting, information flow and management, business processes and organizational planning.
- Meet the department’s financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepare the department’s performance reports by collecting, analyzing, and summarizing data and trends.
- Undertake the development, implementation, monitoring and reporting of the Operations Plan to meet the strategic goals and interests of the alliance.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements:
- 4 to 5 years of professional experience including 3 years in BPO operations management.
- Business degree with IT background preferred.
- Tech-savvy.
- Inspiring leadership, interpersonal, and people management skills.
- Excellent analytical, communication, presentation, and problem-solving skills.
- Entrepreneurial, passionate, highly organized, and customer-focused.
- Must be flexible with rotational shifts.
Job Details
Systems Ltd
Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Government Organizations. Systems Limited has played a major role in some of the largest IT projects in the country. Internationally, the Company has established itself as a key player in the critical market segments of United States, providing services & products to a growing list of corporate clients. Our diverse expertise extends beyond deployment to provide operational, maintenance, support and business outsourcing services. Our Technology Specialists have years of experience delivering successful solutions based on Microsoft, Oracle, IBM and Java-based technologies. Systems Limited is a fully employee-owned company representing a greater employee commitment to successful solution delivery. There are over 3000 professionals in our 5 offices in Pakistan,1 in India and 2 offices in United States.
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