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Job Description

Job Description

Assistant Manager (Outsourcing) at Systems Limited focuses on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates. The position is responsible to foster positive relationships with our clients, using the most efficient ways to deal with customer complaints, queries or concerns.

Responsibilities:

  • Own and manage the assigned projects using efficient project management techniques
  • Oversee the customer service team
  • Manage and train Customer Associates
  • Set customer satisfaction goals and work with the team to meet them on a consistent basis
  • Interact with customers, responding to their questions and guiding them to the appropriate service
  • On-board new employees and train them based on your expertise and skillset

Requirements:

Technical skills:

  • Project management
  • People management

Management / Interpersonal Skills:

  • Leadership skills
  • Analytic and decision-making skills
  • Communication skills
  • Presentation skills
  • Focus, confidence and ability to drive the team
  • Ability to set expectations and manage conflict

Other:

  • Must be flexible with rotational shifts.
  • Should have at least 3 years of experience in BPO project management.

Academic Qualification(s):

  • Graduate from a reputable university.
  • Professional course(s) in Project Management.

Job Details

Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Department:
Out Sourcing
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Nov 17, 2020
Posting Date:
Oct 16, 2020
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Systems Ltd

Information Technology · 2001-2500 employees - Karachi

Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Govern ...Read More

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