Posted Sep 22, 2020 6 views
Assistant Manager (QA) ensures the quality of our services delivery to our existing and potential clients.
Responsibilities:
- Devise procedures to inspect and report quality issues.
- Monitor all operations that affect quality.
- Supervise and guide inspectors, technicians and other staff.
- Assure the reliability and consistency of production by checking processes and final output.
- Work closely with the VP, Manager Operations to anticipate training need assessments, client requirements and commencement of the plans without a fail.
- Appraise customers’ requirements and make sure they are satisfied.
- Provide employees with training and coaching to help them improve their skills.
- Track the performance of employees to identify trends and make sure they meet performance goals.
- Report all malfunctions to production executives to ensure immediate action.
- Facilitate proactive solutions by collecting and analyzing quality data.
- Review current standards and policies.
- Keep records of quality reports, statistical reviews, and relevant documentation.
- Ensure all legal standards are met.
- Have a good skill to train and to motivate the current employees and a good assessment of the utilization of the staff.
Requirement:
- Having the ability to examine problems effectively and evaluate alternate solutions.
- Able to take up the ownership of the situation and accomplish goals independently.
- Tries and gives out his/her very best at all times.
- Make spontaneous yet correct decisions.
- Should be optimistic in approach, particularly when handling escalations, grievances, etc.
- Should be able to meet the set timelines/deadlines.
- Should have sound acquaintance with MS Office tools required for his/her daily operations, reporting, etc.
- Should have excellent management and leadership skills.
- Should possess effective communication skills (Oral & Written.)
- Should be a team player.
- Excellent numerical skills and understanding of data analysis/statistical methods.
- 2-3 years of industry experience (Business Process Outsourcing / Call Center) and proven track record of Quality Service to consumers on schedule - Having a QA background would be an edge.
Job Details
Systems Ltd
Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Government Organizations. Systems Limited has played a major role in some of the largest IT projects in the country. Internationally, the Company has established itself as a key player in the critical market segments of United States, providing services & products to a growing list of corporate clients. Our diverse expertise extends beyond deployment to provide operational, maintenance, support and business outsourcing services. Our Technology Specialists have years of experience delivering successful solutions based on Microsoft, Oracle, IBM and Java-based technologies. Systems Limited is a fully employee-owned company representing a greater employee commitment to successful solution delivery. There are over 3000 professionals in our 5 offices in Pakistan,1 in India and 2 offices in United States.
What is your Competitive Advantage?
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
