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Job Description

Quality Assurance Analysts ensure the quality of the delivery of our services to our existing and potential clients.

Responsibilities:

  • Continuously monitor and evaluate the performance of the Customer Services Representatives and Quality Control team, as per the quality matrix.
  • Coach and share timely feedback with the team for improvements and corrective actions.
  • Participate in the client calls and management meetings.
  • Identify the training gaps, design and deliver customized training to improve the areas of development.
  • Ensure the achievement of established quality benchmarks.
  • Research on the best quality standards and continually refine the quality practices to increase the customers’ satisfaction.
  • Ensure compliance with all company policies, procedures and practices.

Requirements:

  • Bachelor’s degree
  • MS Office skills 
  • Excellent English communication skills
  • Strong analytical and problem-solving abilities.
  • At least 2 years customer services experience, ideally with quality assurance experience.
  • Willing to work as per the US working hours

Job Details

Functional Area:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Department:
QA
Job Location:
Gender:
No Preference
Age:
19 - 35 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
Fresh - 2 Years
Apply Before:
Dec 27, 2019
Posting Date:
Nov 27, 2019
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Systems Ltd

Information Technology · 2001-2500 employees - Lahore

Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Govern ...Read More

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