Posted Feb 12, 2021 6 views
Responsibilities:
- Continuously monitor and evaluate the performance of the Customer Service Representatives and Quality Control team, as per the quality matrix.
- Coach and share timely feedback with the team for improvements and corrective actions.
- Participate in the client calls and management meetings.
- Identify the training gaps, design and deliver customized trainings to improve the areas of development.
- Ensure the achievement of established quality benchmarks.
- Research on the best quality standards and continually refine the quality practices to increase the customers’ satisfaction.
- Ensure compliance with all company policies, procedures and practices.
Requirements:
- Excellent interpersonal skills
- Inspirational industry knowledge; contact center, CRMs, call flows, process flows, SOPs
- Excellent presentational skills
- Minimum 2 years of experience as a trainer in an international contact center
- Excellent Microsoft office, MS teams and office 365 knowledge
- Outstanding written & verbal English language skills & inspirational body language will be added advantage
Job Details
Systems Ltd
Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Government Organizations. Systems Limited has played a major role in some of the largest IT projects in the country. Internationally, the Company has established itself as a key player in the critical market segments of United States, providing services & products to a growing list of corporate clients. Our diverse expertise extends beyond deployment to provide operational, maintenance, support and business outsourcing services. Our Technology Specialists have years of experience delivering successful solutions based on Microsoft, Oracle, IBM and Java-based technologies. Systems Limited is a fully employee-owned company representing a greater employee commitment to successful solution delivery. There are over 3000 professionals in our 5 offices in Pakistan,1 in India and 2 offices in United States.
What is your Competitive Advantage?
Similar Job Titles
Training Delivery Manager (Ramp Services)
Training Delivery Manager (Passenger Services)
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
