Training Officer

Systems Ltd Unverified

Lahore , Pakistan

Posted Feb 12, 2021 124 views

PKR. 40,000 - 50,000/Month

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Job Description

Responsibilities:

  • Continuously monitor and evaluate the performance of the Customer Service Representatives and Quality Control team, as per the quality matrix.
  • Coach and share timely feedback with the team for improvements and corrective actions.
  • Participate in the client calls and management meetings.
  • Identify the training gaps, design and deliver customized trainings to improve the areas of development.
  • Ensure the achievement of established quality benchmarks.
  • Research on the best quality standards and continually refine the quality practices to increase the customers’ satisfaction.
  • Ensure compliance with all company policies, procedures and practices.

 

Requirements:

  • Excellent interpersonal skills
  • Inspirational industry knowledge; contact center, CRMs, call flows, process flows, SOPs
  • Excellent presentational skills
  • Minimum 2 years of experience as a trainer in an international contact center
  •  Excellent Microsoft office, MS teams and office 365 knowledge
  • Outstanding written & verbal English language skills & inspirational body language will be added advantage

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Department:
QA
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 13, 2021
Posting Date:
Feb 12, 2021
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Systems Ltd

Information Technology · 2001-2500 employees - Lahore

Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Govern ...Read More

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