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Job Description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Go the extra mile to engage customers

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Aug 31, 2017
Posting Date:
Jul 31, 2017
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Tagsoft Technologies

Information Technology · 11-50 employees - Karachi

Experience and Expertise Having worked on numerous projects, Tagsoft Technologies has gained unmatched business and technological expertise. We have built a large database of knowledge that we apply to deliver solutions that meet customers' needs, expectations and budget. Business Experience ...Read More

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