Reports To - Office Manager
Postion - Summary:
Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to other colleagues through the telephone console.
TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES:
Answers incoming calls.
Directs call to, staff, or departments through the switchboard.
Places outgoing calls.
Provides information about company services to guests.
Knows what action to take when an emergency call is required.
Following telephone etiquette.
To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
Must be polite and courteous while answering the phone.
Keep records of calls placed and received by all.
Setup conference calls in different locations
Education: High School or equivalent. Must speak, read, write, and understand the English language.
Experience: Minimum experience required - 1 year.