Team Lead-Logistics

Confidential Unverified

Karachi, Pakistan

Posted Apr 20, 2017 1109 views

PKR. 25,000 - 45,000/Month

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Job Description

  • Manage e-commerce order processing for local online stores.
  • Accurately process customer quotes and sales orders.
  • Monitor and investigate all orders to minimize product return ratio.
  • Plan and track the shipment of  products according to customer requirements
  • Provide exceptional customer service via phone and email, including taking orders, troubleshooting operational problems, and resolving customer concerns.
  • Interact routinely (telephone and email) with Customers, CSR team, Couriers service provider and Warehouse/Inventory to provide efficient operation support.
  • Analyze data to monitor performance and take improvement steps to minimize return ratio.
  • Maintain and update record order returns, order delivered and customer correspondence.
  • Update Sales sheet on daily basis.
  • Must have good command on MS- Excel.

Candidates who have experience of working in local online e-commerce stores or in courier companies would be preferred.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
May 20, 2017
Posting Date:
Apr 20, 2017
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