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Posted Apr 20, 2017 5 views
PKR. 25,000 - 45,000/Month
- Manage e-commerce order processing for local online stores.
- Accurately process customer quotes and sales orders.
- Monitor and investigate all orders to minimize product return ratio.
- Plan and track the shipment of products according to customer requirements
- Provide exceptional customer service via phone and email, including taking orders, troubleshooting operational problems, and resolving customer concerns.
- Interact routinely (telephone and email) with Customers, CSR team, Couriers service provider and Warehouse/Inventory to provide efficient operation support.
- Analyze data to monitor performance and take improvement steps to minimize return ratio.
- Maintain and update record order returns, order delivered and customer correspondence.
- Update Sales sheet on daily basis.
- Must have good command on MS- Excel.
Candidates who have experience of working in local online e-commerce stores or in courier companies would be preferred.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
May 21, 2017
Posting Date:
Apr 20, 2017
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