Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Answer inquiries and provide information to the clients, visitors, and other interested parties.
Answer basic questions about the company for caller who don’t need to be transferred to another extension.
Transfer information to company employees who aren't available to take calls or who are out of the office.
Responsible for accurate transcription of caller’s name, contact information & reasons for calling.
Their customer service skills should be top-notch because they interact with both employees & external business contacts.
Ensure knowledge of staff movements in and out of organization
Schedule appointments maintain appointment diary either manually or electronically.