Customer Support Representative

Tech Choices Verified

Islamabad , Pakistan

Posted Oct 07, 2020 126 views Report Job

PKR. 25,000 - 50,000/Month

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Job Description

We are looking for a customer-oriented service representative.

Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

FEMALES ARE ENCOURAGED TO APPLY

The role offered by the company entails:

  • Excellent selling, communication and negotiation skills.

  • Prioritizing, time management and organizational skills.

  • Should be target oriented, hardworking and punctual.

  • Applicants should preferably have previous Telesales experience.

  • Fresh candidates with good communication skills are also encouraged to apply.

  • Strong phone contact handling skills and active listening

Duties and responsibilities

  • Manage incoming calls and customer service inquiries

  • Generating sales leads that develop into new customers

  • Identifying and assessing customers’ needs to achieve satisfaction

  • Generate sales leads

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

  • Assist with placement of orders, refunds, or exchanges

  • Inform customer of deals and promotions Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or WhatsApp

    SHIFT TIMINGS 

    Benefits:

  •    1ST SHIFT: 12 PM-09 PM
  •     2ND SHIFT:03 PM-12 AM
  •     3RD SHIFT: 06 PM-03 AM
  • Candidate should be flexible to work in rotating shift
  • it's a 9 hours working shift
  • its commission-based job. 
  • First 2 months are probation months with fix salary of PKR 25000/-(conditionally)
  • Health insurance
  • an employee of the month (monetary reward)
  • an employee of the mid-year (monetary reward)
  • an employee of the year (monetary reward)
  • commuting credit reimbursement 

Job Details

Industry:
Total Positions:
35+ Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year
Apply Before:
Nov 08, 2020
Posting Date:
Oct 07, 2020
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Tech Choices

Call Center · 11-50 employees - Islamabad

we are dealing in an inbound call centre

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