We are looking for a Call Center/live chat Representative that will work on a UK-based furniture Selling campaign.
Call center Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
1ST SHIFT: 12 PM-09 PM
2ND SHIFT:03 PM-12 AM
3RD SHIFT: 05 PM-02 AM
Candidate should be flexible to work in rotating shift
it's a 9 hours working shift
The role offered by the company entails:
Excellent selling, communication and negotiation skills.
Prioritizing, time management and organizational skills.
Should be target oriented, hardworking and punctual.
Applicants should preferably have previous Telesales experience.
Fresh candidates with good communication skills are also encouraged to apply.
Strong phone contact handling skills and active listening
Duties and responsibilities
answering inbound calls, taking orders, advertising the content, responding to inquiries, and live chat inquiries as needed.
Obtains client information by answering telephone calls; live chat support; interviewing clients; verifying information.
Identifying and assessing customers’ needs to achieve satisfaction
Generating sales leads that develop into new customers
Provide accurate, valid and complete information by using the right methods/tools
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Build sustainable relationships and trust with customer accounts through open and interactive communication
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Assist with placement of orders, refunds, or exchanges
Inform customer of deals and promotions Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail, or WhatsApp
we are dealing in an inbound call centre