Apply For This Job

Close

Job Description

Company Profile:

TechLine Pakistan aims to deliver top-notch manpower supply integrated with utmost HR set of services, and solutions streamlining like-minded leaders’ partnership alliance of the client and the employee by means of consistent support gearing and steering the relation in a way to enable a win-win situation for all – all way along! We have a wide range of vacancies for Tech supporting line and Industry. 

Tack of TechLine:

Not only the way out but the best way out! No rather, no “one or two” but a must for all. Win-Win is the goal.

Job Description: We are looking for a “Customer Support Representative” to provide technical support to users in an efficient and accurate manner. You will be considered the firm’s front liner and you will deal with client inquiries and technical problems through online communication platforms.

Requirements:

  • Explain functions and procedures of software products to international clients.  
  • Provide first level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route and redirect problems to correct resources.
  • Update customer data and produce activity reports.
  • Walk customers through problem solving process.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Ensure proper recording, documentation and closure.
  • Recommend process and operational modification or improvements.
  • Coordinating with technical team and potential customers to understand the product in hand and market needs.

Skills:

  •  Proficiency in English with British or American accent.
  •  Excellent English writing skills.
  •  Strong communication skills.
  •  Advanced troubleshooting and multi-tasking skills.
  •  Customer service orientation.
  •  Good communication and presentation skills.
  •  Proficiency as a Team Player.
  •  Ability to adapt and learn new technologies.
  •  BS degree or equivalent.

Perks:

  •  Annual holidays.
  •  Lunch provided.
  •  EOBI Facility
  •  Medical Insurance.       
  •  Life Insurance.
  •  Indoor Gaming - Perfect balance between work and play.
  •  Personal Growth - Learn the best from the best.
  •  Opportunity to engage in local and international trips.
  •  Performance based bonuses.
  •  Performance based salary increment and promotion.

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
Gender:
No Preference
Age:
20 - 26 Years
Minimum Education:
Bachelors
Degree Title:
Mass Communication
Career Level:
Entry Level
Experience:
Less than 1 Year - 6 Years (Customer Support; IT Industry)
Apply Before:
Jan 04, 2020
Posting Date:
Dec 04, 2019
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Tech Line

Business Development · 11-50 employees - Lahore

TechLine Pakistan aims to deliver top-notch manpower supply integrated with utmost HR set of services, and solutions streamlining like-minded leaders’ partnership alliance of the client and the employee by means of consistent support gearing and steering the relation in a way to enable a win-win sit ...Read More

Similar Job Titles

Customer Support Representative

Alphabet Global, Lahore, Pakistan
Posted Dec 10, 2019

Customer Support Representative

ICON Consultants (Pvt) Ltd, Karachi, Pakistan
Posted Dec 10, 2019

Customer Support Representative

CDZR Services Limited, Multiple Cities, Pakistan
Posted Dec 07, 2019

Customer Support Representative

SalesMark, Rawalpindi, Pakistan
Posted Nov 29, 2019
View All