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Job Description

Company Profile:

TechLine Pakistan aims to deliver top-notch manpower supply integrated with utmost HR set of services, and solutions streamlining like-minded leaders’ partnership alliance of the client and the employee by means of consistent support gearing and steering the relation in a way to enable a win-win situation for all – all way along! We have a wide range of vacancies for Tech supporting line and Industry.

Tack of TechLine:

Not only the way out but the best way out! No rather, no “one or two” but a must for all. Win-Win is the goal.

Job Description:

We are looking for “Technical Support Representatives” who can provide integration and technical support to our existing clients in order to 

Requirements:

• Go through technical documentation and assist with customer queries; redirecting problems to appropriate resource. 

• Should be able to handle queries over Skype, Zoom, Gmail and other web tools. 

• Should be quick to deliver answers. 

• Provide customers with a walk-through to help understand their problems. 

• Review back-office to troubleshoot any customer queries.

• Accommodates client disabilities by recommending devices and techniques.

• Liaison between Sales and Tech department to provide quick support. 

• Foresee customisation requirements by the customers and deal accordingly.

• Develop training manuals to support personnel’s and to interact with end users; by identifying learning issues; recommending instructional language.

• Avoids legal challenges by monitoring compliance with service agreements.

• Establish goals and objectives for system improvements and upgrades. 

• Implement new processes to improve efficiency and customer satisfaction while reducing costs.

Skills:

• Willing to work in social hours considering the time zone differences.

• Experienced in handling technical queries.

• Highly Fluent in speaking and writing English.

• Proven Experience in Coding and Software Development especially; JavaScript, Python, PHP. 

• Knowledge of Flowchart Diagram, Frontend and Backend. 

• Customer Service, Time Management, Computer Skills and Problem-Solving Skills.

• BS Degree or Equivalent.

Perks:

• Annual holidays.

• Lunch provided.

• EOBI Facility

• Medical Insurance.       

• Life Insurance.

• Indoor Gaming - Perfect balance between work and play.

• Personal Growth - Learn the best from the best.

• Opportunity to engage in local and international trips.

• Performance based bonuses.

• Performance based salary increment and promotion.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Age:
19 - 28 Years
Minimum Education:
Bachelors
Degree Title:
Computer Science
Career Level:
Entry Level
Experience:
1 Year - 6 Years (Programming)
Apply Before:
Jan 18, 2020
Posting Date:
Dec 19, 2019
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Tech Line

Business Development · 11-50 employees - Lahore

TechLine Pakistan aims to deliver top-notch manpower supply integrated with utmost HR set of services, and solutions streamlining like-minded leaders’ partnership alliance of the client and the employee by means of consistent support gearing and steering the relation in a way to enable a win-win sit ...Read More

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