TechLine Pakistan aims to deliver top-notch manpower supply integrated with utmost HR set of services, and solutions streamlining like-minded leaders’ partnership alliance of the client and the employee by means of consistent support gearing and steering the relation in a way to enable a win-win situation for all – all way along! We have a wide range of vacancies for Tech supporting line and Industry.
Tack of TechLine:
Not only the way out but the best way out! No rather, no “one or two” but a must for all. Win-Win is the goal.
We are looking for “Technical Support Representatives” who can provide integration and technical support to our existing clients in order to
• Go through technical documentation and assist with customer queries; redirecting problems to appropriate resource.
• Should be able to handle queries over Skype, Zoom, Gmail and other web tools.
• Should be quick to deliver answers.
• Provide customers with a walk-through to help understand their problems.
• Review back-office to troubleshoot any customer queries.
• Accommodates client disabilities by recommending devices and techniques.
• Liaison between Sales and Tech department to provide quick support.
• Foresee customisation requirements by the customers and deal accordingly.
• Develop training manuals to support personnel’s and to interact with end users; by identifying learning issues; recommending instructional language.
• Avoids legal challenges by monitoring compliance with service agreements.
• Establish goals and objectives for system improvements and upgrades.
• Implement new processes to improve efficiency and customer satisfaction while reducing costs.
• Willing to work in social hours considering the time zone differences.
• Experienced in handling technical queries.
• Highly Fluent in speaking and writing English.
• Knowledge of Flowchart Diagram, Frontend and Backend.
• Customer Service, Time Management, Computer Skills and Problem-Solving Skills.
• BS Degree or Equivalent.
• Annual holidays.
• Lunch provided.
• EOBI Facility
• Medical Insurance.
• Life Insurance.
• Indoor Gaming - Perfect balance between work and play.
• Personal Growth - Learn the best from the best.
• Opportunity to engage in local and international trips.
• Performance based bonuses.
• Performance based salary increment and promotion.
TechLine Pakistan aims to deliver top-notch manpower supply integrated with utmost HR set of services, and solutions streamlining like-minded leaders’ partnership alliance of the client and the employee by means of consistent support gearing and steering the relation in a way to enable a win-win sit ...Read More