Posted Jul 08, 2020 1 views
Company Overview :
Techline Pakistan is a leading AI based IT company aims to deliver superior IT Solutions to top tier domestic and international customers.Currently we are serving our clients in the area of AI, BiG Data, Fintech and Blockchain Services around the globe.We take pride in developing alternative finance applications and our own machine-learning-based fraud prediction system to minimize charge backs merchants facing online.With the core objective of serving the planet, we improve the use of technology integrated with human potential.With over 1000 employees across the country, we offer individuals a variety of career development paths that enable them to contribute to our company goals as well as their professional development.Our attractive HR policies and inclusive work environment make us an employer of choice.
Job Overview :
As a Software Engineer Technical Support , you will serve as the main point of contact for issues and questions about Services.You will not only be responsible for providing world-class assistance, but will also have the opportunity to define support processes and work with our team to develop and scale the Technical Support function.Apply only if you have experience of 1-2 years in technical Support not Network support ,having degree of BSCS, BS Software Engineering .
Responsibilities:
- Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.
- System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale
- Dependable to be at work during assigned shifts and to complete work as expected.
- Provide technical support for level one escalation issues via the helpdesk.
- Performs miscellaneous job-related duties as assigned.
- Research required information using available resources, manage and resolve customer complaints.
- Knowledge of web Development.( PHP, HTML ,CSS, JAVASCRIPT )
- Provide customers with product and service information, Identify and escalate priority issues
- Excellent Writing skills, Customer Focus, Customer Service, Verbal Communication
- Multi-tasking, Listening skill
- Problem analysis and problem-solving, Customer service orientation
- Teamwork, Stress tolerance, Resilience.
- Ability to handle a stressful situation
Requirements
- Natural instinct to empathize with users
- Critical thinker and a quick learner with the ability to handle pressure
- Strong analytical skills
- Excellent verbal and written communications skills
- Native or bilingual spoken and written English skills
- Natural self-starter
- Should be comfortable with rotational shifts
- Programming or Technical education background will be plus point.
- Bachelor’s Degree, preferably in a technical discipline. Computer Science Majors most preferred.
- 1 to 2 Years of experience in a similar role (Technical Application Support).
Perks and Benefits:
- 25 paid holidays yearly
- Overtime: Single pay rate for overtime
- Bonus: Performance-based as per the evaluation
- Medical and Life Insurance
- Increment: Performance-based increments
- Promotion: Performance based promotion
- Lunch provided
- EOBI
- Local and International Trips
Job Details
Techline Pakistan is a leading AI based IT company aims to deliver superior IT Solutions to top tier domestic and international customers. Currently we are serving our clients in the area of AI, BiG Data, Fintech and Blockchain Services around the globe. We take pride in developing alternative finance applications and our own machine-learning-based fraud prediction system to minimize charge backs merchants facing online. With the core objective of serving the planet, we improve the use of technology integrated with human potential. With over 1000 employees across the country, we offer individuals a variety of career development paths that enable them to contribute to our company goals as well as their professional development. Our attractive HR policies and inclusive work environment make us an employer of choice.
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