Posted Mar 25, 2019 1 views
To ensure highest standards of customer service by providing the right information to customers through web chat, email (or any other channel of communication) in an efficient, accurate and secure manner.
- Knowledge about customer experience management
- Proficiency in MS Office (Word, PowerPoint & Excel)
- Problem solving skills
Knowledge about digital services & technology
Responsbilities
- Handle all incoming customer inquiries & complaints via Web Chat (or any other channel of communication) with utmost professionalism and ensure First Time Resolution with high quality customer service
- Ensure that customer queries generated by him/her should be resolved in the specified Turnaround time (TAT) by following up on services requests.
- Ensure highest standards of written communication while answering customers’ queries/complaints
- Feedback/escalate any urgent /critical issues or problems to management on a timely basis.
- Maintain confidentiality of the organization’s customers and data.
- A strict adherence to shift and break schedule as communicated by the operations department
- A strict compliance to company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct.
- Participate in all team meetings and team building/Motivational exercises on periodic basis.
- Contribute to manage team objectives through team work.
- Excellent communication skills
- Customer service attitude
- Flexible to work in different shifts
Ability to work efficiently in a high demand, team oriented, and fast-paced environment
Job Details
Founded in 2013, Tech Peak is strengthened with strong automated processes and growing team of experts with industries’ most creative designers, front end and back end development gurus to meet the demands of a 97% percent satisfied clientele. Our vision is to put – a brilliance of combining tech expertise with excellence in customer service to ensure optimum results in client satisfaction while adhering Participative approach of management to nurture an atmosphere known for its culture of equality & respect.
What is your Competitive Advantage?
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
