Posted Feb 25, 2021 5 views
- Escalation point for all technical issues
- Working closely with team members, the role encompasses all areas of Infrastructure and a specialist of at least one (preferably two), of the aforementioned technologies is prerequisite
- Ensuring other team members are involved and skilled in more technical areas
- Leam lead is accountable for significantly contributing to the overall technical architecture, stability, resiliency, and general health-related to server systems; is a top-level technical contributor with advanced knowledge and experience in the area of various vendors comes under technical department.
- Able to demonstrate high initiative and ownership of issues
- Able to work at a fast pace and achieve pre-determined billable utilization goals
- Able to work at a high level independently, utilizing other resources with good judgment
- Able to make customers feel great about their support experience regardless of the outcome via high level, polished customer and relationship management skills
- Responsible supporting infrastructure technology implementations in Technology Support Services
- Must be able to act as a leader and set the example both technically as well as with all other employee responsibilities within his/her team
- Good written, verbal and interpersonal skills
- Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems
- Providing 1st, 2nd and 3rd line support
- Ensuring security and confidentiality is maintained at all times
- Installing and configuring hardware and different software products as per project requirement
- Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support
- Maintaining software applications, operating systems and regular maintenance.
- Managing assigned projects and program components to deliver services in accordance with established objectives.
- Complete-time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management, and record
- 24*7 availability to support in house and client infrastructure
- To provide/deliver training to corporate clients
- Must be ready and willing to commit to continuous education, certification, and self-improvement
- .Complete all project documentation in time and submit it to manager
- Any other duties as assigned by management
Key Performance Indicators,
- Providing support & Installation services to the client’s 24/7
- Providing continuous guidance to engineers working in house and at client site
- Able to demonstrate high initiative and ownership of issues
- Good Communication Skills
- Effective handling of client Q&A.
- Able to work at a fast pace and achieve pre-determined billable utilization goals
- Timely resolution of installation and configurations requests/issues at Techaccess
- Timely completion of Trainings & certification assigned by supervisor
- Ability to work well with others, as well as independently
- Ensure proper case closure
- Team building and Management.
Skills
Job Details
Techaccess Pakistan Private Limited
Techaccess is Regional System Integrator, delivering intelligent business solutions, technical support and a diverse range of IT services to Our Clients. With offices in Pakistan, U.A.E and Africa, Techaccess adds consummate business value to industries through Consulting, IT Infrastructure and Enterprise Management. Over a decade of experience and having been certified from the ISO 9001:2008 Standard, makes us optimally equipped to provide effective solutions with comprehensive consolidation. Techaccess provides clients with the information they require to support their strategic IT decision making. Detailed technical advice and knowledge is provided through our team of highly qualified IT specialists and consultants. Our customers range from small, fast-moving organizations, through to large nationwide corporations, each with an individual set of needs and objectives. We have successfully completed and are maintaining mission-critical projects in Government, Telecommunications, Defense, Oil and Gas, Banks and Financial Institutes and other important sectors in Pakistan. Our successes mirror our ambition and we pride ourselves on the manner in which we manage both our customer and business partner relationships. Our future is based upon our ability to adapt to technological change and to appreciate our customer’s needs.
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