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Job Description

·         Lead the team to insure the 24/7 Oracle Technical Support to our paid customer and implementation of Oracle Products at client site.

·         Regular monitoring of ongoing support calls.

·         Report the status of activity to Manager.

·         New SLA and SLA Renewal

·         Decision making & Planning Regarding Oracle Products Configurations / Implementation / Customization, and enable its features at client site

·         Responsible to report the status of the implementation or issue fixed to relevant person.

·         Assist the team members on support challenges and product knowledge.

·         To provide the better support to our clients, Team needs to be updated with latest release knowledge of Oracle Products.

·         Force the in-house technical testing.

·         Helps to make team comfort in new and advance Oracle technology.

·         Oracle product problem resolution.

·         Patching & Upgrading.

·         Ensure the best performance configuration within the available resources.

·         Responsible to take decision and plan the implementation and problem solution accordingly. 

·         24/7 responsibility to log a call

·         If the issue already raised then follow the workaround to fix the pain area immediately

·         Arrange the POC

·         Satisfy the clients query

·         Support (TSS and SLA)

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
Minimum Experience:
6 Years (Core Databases)
Apply Before:
Oct 20, 2019
Posting Date:
Sep 20, 2019
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Techaccess Pakistan Private Limited

Information Technology · 201-300 employees - Lahore

Techaccess is Regional System Integrator, delivering intelligent business solutions, technical support and a diverse range of IT services to Our Clients. With offices in Pakistan, U.A.E and Africa, Techaccess adds consummate business value to industries through Consulting, IT Infrastructure and Ente ...Read More

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