· Lead the team to insure the 24/7 Oracle Technical Support to our paid customer and implementation of Oracle Products at client site.
· Regular monitoring of ongoing support calls.
· Report the status of activity to Manager.
· New SLA and SLA Renewal
· Decision making & Planning Regarding Oracle Products Configurations / Implementation / Customization, and enable its features at client site
· Responsible to report the status of the implementation or issue fixed to relevant person.
· Assist the team members on support challenges and product knowledge.
· To provide the better support to our clients, Team needs to be updated with latest release knowledge of Oracle Products.
· Force the in-house technical testing.
· Helps to make team comfort in new and advance Oracle technology.
· Oracle product problem resolution.
· Patching & Upgrading.
· Ensure the best performance configuration within the available resources.
· Responsible to take decision and plan the implementation and problem solution accordingly.
· 24/7 responsibility to log a call
· If the issue already raised then follow the workaround to fix the pain area immediately
· Arrange the POC
· Satisfy the clients query
· Support (TSS and SLA)
Techaccess is Regional System Integrator, delivering intelligent business solutions, technical support and a diverse range of IT services to Our Clients. With offices in Pakistan, U.A.E and Africa, Techaccess adds consummate business value to industries through Consulting, IT Infrastructure and Ente ...Read More