This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.

Customer Success Executive

Techgenix

Islamabad , Pakistan

Apply Now

Posted Oct 08, 2021 7 views

PKR. 40,000 - 80,000/Month

Software team - Customer Success Executive

Expected start date: ASAP (position is open if you can still read this)

Experience required: 2+ years of relevant experience

Salary package: Competitive

Who We Are

Techgenix is building an enterprise level software development team.
Our entire vision drives around Quality, On-time delivery, and a Customer first approach.

About The Role

A CSA is responsible for overseeing the process of customer retention within a business.
Their duties include interacting with new and existing customers, directing their team on how to best help with their current product suite and implementing customer service policies and procedures to enhance customer satisfaction.

Responsibilities

Deliver targeted customer outreaches to increase customer activation, product engagement, and feature usage.
Drive full product engagement by educating customers about ZT group’s feature set
Help existing customers navigate any barriers to successful hardware and software utilization to increase renewal rates.
Assist in troubleshooting and solving Support issues, when needed
Build customer loyalty by delivering exceptional customer service
Review and provide feedback around the effectiveness of programs through metrics, dashboard, and regular analysis of our systems and processes

Requirements

Bachelor's degree in Business/Computer Science/Engineering
2+ years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development.
Understand Customer Journey
Ability to build and maintain relationships with customers and their key personnel
Receptive to feedback, willingness to learn and embrace continuous improvement
Ability to identify larger issues and make recommendations for improvement
Resilient in capacity to deal with pressure and the demands of the workplace
Fluent in spoken and written English skills
Preferably experienced in the SaaS industry.
Self-driven, able to work independently as well as a good team player.
We care less about years of experience and more about your drive, problem-solving skills, initiative, work ethics, personal integrity and creativity.
A primary requirement for this role is an extraordinary knack for clear and concise communication.
You can demonstrate that knack by explaining why you think our company is a good match for you.

Skills

Client Analysis Client Relations Management Key Account Manager Customer Acquisition Skills

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

1 Year

Apply Before:

Nov 08, 2021

Posting Date:

Oct 08, 2021

Techgenix

Information Technology · 11-50 employees - Islamabad

We are a premium software house which deals in building enterprise level and commercial software. Our team is well equipped and we provide world class services with unbelievable speed and quality.