Software team - Customer Success Executive
Expected start date: ASAP (position is open if you can still read this)
Experience required: 2+ years of relevant experience
Salary package: Competitive
Who We Are
About The Role
Deliver targeted customer outreaches to increase customer activation, product engagement, and feature usage.
Drive full product engagement by educating customers about ZT group’s feature set
Help existing customers navigate any barriers to successful hardware and software utilization to increase renewal rates.
Assist in troubleshooting and solving Support issues, when needed
Build customer loyalty by delivering exceptional customer service
Review and provide feedback around the effectiveness of programs through metrics, dashboard, and regular analysis of our systems and processes
Bachelor's degree in Business/Computer Science/Engineering
2+ years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development.
Understand Customer Journey
Ability to build and maintain relationships with customers and their key personnel
Receptive to feedback, willingness to learn and embrace continuous improvement
Ability to identify larger issues and make recommendations for improvement
Resilient in capacity to deal with pressure and the demands of the workplace
Fluent in spoken and written English skills
Preferably experienced in the SaaS industry.
Self-driven, able to work independently as well as a good team player.
We are a premium software house which deals in building enterprise level and commercial software. Our team is well equipped and we provide world class services with unbelievable speed and quality.