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Call Centre Representative

Technogeeks Solution Unverified

Rawalpindi , Pakistan

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Posted Sep 12, 2022 208 views

PKR. 50,000 - 70,000/Month

We are looking for a Call Centre Representative to handle calls from customers andprovide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

Responsibilities

  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues and provide solutions.
  • Upsell other products wherever possible.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be well-read on company policies and the website for FAQs or policy related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on performance, targets, and customer queries.

 REQUIREMENTS

  • Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
  •  prior experience with customer service/telesales and call centers in relevant job roles with at least 1 year experience.
  • Good knowledge of CRM practices and systems.
  • Customer-oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving

Skills

Relations Management Fluent in English Knowledge of CRM

Job Details

Industry:
Services
Functional Area:
Client Services & Customer Support
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Rawalpindi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 13, 2022
Posting Date:
Sep 12, 2022

Technogeeks Solution

Services · 11-50 employees - Rawalpindi
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