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Job Description

Thorough Professional IT Engineers with Good Soft and Technical Skills are required for an ongoing project with an International Oil & Gas Organization; the ones who can prove effective Communication in Spoken Languages and Proven Technical Skills are the perfect candidates.

Job Description

  • Provide support on a shift basis (8-12 hours shift as per roaster, including weekends)   
  • To be available for remote support   
  • Understand the severity and criticality of the reported issue, for timely resolution   
  • Make a decision for resolving issues as per Service Level Agreements     
  • Routing the issue properly to the concerned team member for resolution   
  • Communicate status of progress or issue to client and internal teams   
  • Provide detailed RCA (Root Cause Analysis) to concerned teams(after issue resolution)
  • Document the Cases   
  • Abide to agreed SLAs with client   
  • Ability to tackle multiple issues    
  • Able to perform basic testing   
  • Applies all relevant standards and procedures to own work.   
  • Accurately records own time and accurately reports progress on own work    
  • Team Player, shows initiative and Leadership skills    
  • Takes Ownership of ones work and motivates the team to do the same    
  • Must have a steep learning curve    
  • Attention to Detail   
  • Complies with all confidentiality and non-disclosure policies and/or agreement & ensure the security of information at all times


  • Basic knowledge of Oil & Gas Industry specifically Gas/Fuel Stations, Customer Services and Operations    
  • Strong troubleshooting and analytical skills    
  • Ability to understand the end to end picture of the Implementation   
  • Understanding of the low-level OS, network and system operations   
  • Foundational knowledge of SQL (Oracle / MySQL)   
  • Good understanding of Client-Server Infrastructures    
  • Point of Sale Services   
  • Strong communication skills   
  • Knowledge of Integrations via Middleware products  
  •  Office 365, Ms Office Suite, Windows Server OS

Job Details

Total Positions:
2 Posts
Job Shift:
Job Type:
Job Location:
No Preference
26 - 40 Years
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 13, 2019
Posting Date:
Nov 16, 2019
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Information Technology · 1-10 employees - Islamabad

Providing Turn Key , Out of the box solutions to our Customers is our motive behind Service Quality, Excellent Customer Services, Technical Support and minimizing the costs of IT Administration, Support and Assistance. Automating tedious tasks, Database Management, Disaster Recovery, and many of our ...Read More

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