Posted Jan 19, 2019
The Technical Operations Manager is responsible for ensuring the smooth running of the day-to-day operations of the Technical Support and DevOps departments. This role must also help ensure that the team is prepared for changes in the market, product and company, so that adjustments can be made, as needed. This position requires a significant amount of coordination between internal departments. The Technical Support Manager has direct reports (including a variety of Technical Support Specialists, DevOps engineers, Leads, and Tier 2 employees), and will ensure proper training and expectations are provided, as well as mentor toward future growth and development.
**************** Responsibilities ****************
- Manage direct reports effectively, including training needs, performance feedback and reviews, and setting expectations
- Work with the Product and Account Management teams on customer escalations, providing proper communication internally and externally throughout the process.
- Work with Development and Product to present critical customer needs and concerns.
- Work with DevOps, IT and Product on system issues, upgrades, vulnerability assessment and patches, and downtime communication with customers.
- Work with third-party vendors regarding supporting software changes
- Provide insight into the efficiency and quality of the support organization via daily, weekly, monthly, quarterly and annual reporting.
Job Details
Techtronix Corp
Techtronix is a Software house based out of Islamabad, servicing clients in the US and Canada. We provide Software development, design and maintenance services using state-of-the-art technologies. With a purpose built 8500 sq ft. facility, Techtronix currently has a man-power of more then 35 Engineers and is growing steadily.
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