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ICT Service Manager

TecNext PVT

Multiple Cities, Pakistan

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Posted Nov 14, 2020 14 views

The ICT Service Manager is a position reporting to eCom Division Head and is responsible for managing and overseeing ICT Service delivery across all eCom laterals.
This includes playing an integral role in overseeing the operations of the organisation’s service desk by ensuring optimal service levels through building strong and motivated teams.
The ICT Service Manager also manages the customer service relationships with internal and external stakeholders and ensures that the service team meets its delivery and reporting obligations.
The successful applicant must be able to demonstrate strong ability, and the potential to lead in the following key result areas:
Manage and operate service management platform and the ICT service desk; provide high-quality ICT services; identify and mitigate ICT issues
Provide leadership that ensures effective service delivery of ICT services in all eCom laterals
Manager eCom Services inter-alia
User Access Control
Support eCom Portal/Mobile Configuration changes
ICT Systems monitoring (capacity, availability, functionality)
Portal/mobile app, customer portal
Backend interface for call center, operations,
Hosting services
Services interfaces monitoring (Payment Gateway, Insurance, Financing etc.)
Incident management
Backup & Recovery management
Cybersecurity management
Collaborate with other eCom managers and teams across board to implement systems and process improvements
At least four years of experience in managing a comprehensive ICT services department for eCom Services.
Practical experience in the delivery and execution of ICT services
Demonstrated ability to manage ICT projects and teams
Skilled in the delivery of ICT service design and service operations activities

Skills

ITSM Framework COBIT ITIL Implementation DevOps

Job Details

Industry:

Services

Functional Area:

Computer Networking

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Karachi, Lahore, Peshawar, Quetta, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

4 Years (Experience of managing eCommerce Service setup and operations - especially Magento based eCommerce services being an advantage)

Apply Before:

Dec 15, 2020

Posting Date:

Nov 14, 2020

TecNext PVT

Services · 11-50 employees - Islamabad, Karachi, Lahore, Peshawar, Quetta

TecNext is a newly established business focused technology services provider that aims to assist enterprises in generating significant business value and solve challenging problems through innovative strategy-led, technology enabled transformation of enterprise capabilities. TecNext believes that digital transformation can be a real game changer for enterprises, with potential to come up with new innovative business models that can fundamentally change how they operate and deliver value to customers, leading to better, faster and safer customer experience. TecNext provides services to assists its clients in traversing through this challenging journey and optimizing their return on investment.