Posted Oct 13, 2020 12 views
Responsibilities
- Research and identify solutions to software issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Requirements
- Proven work experience as a Technical Support Engineer, or similar role
- Familiar with .net SQL database structure and OOP
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
Job Details
TEK Head Quarters
Tekhqs, is offering top quality web development and digital marketing services. Headquartered in Irvine, Orange County we have our off-shore development center based in Lahore, Pakistan. We are in the business of helping customers grow their business in the Internet World. With more than 10+ years of professional excellence, this is what we know and this is what we do best! Know more about our work, about us by referring some of the testimonials by our esteemed and happy clients.
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