Posted Apr 12, 2017 3 views
We are expanding our Company and looking for Quality Assurance Evaluators / Specialists to work with us and grow their careers.
For our Night Time Shift (11pm-8am) we offer very healthy Salary Packages.
- Evaluate potential call center agent candidates for essential Communication skills to ensure that they have what it takes to hit the ground running.
- Engage in silent monitoring of live calls, observation of call center agents and listen to recorded calls systematically.
- Rate these calls using a call scoring and evaluation form and calibrate your ratings with a rating team.
- Making Sure that Client given instructions are implemented and followed by Call Center Agents.
- Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the client experience.
SKILL SET :
- Time management and excellent communication skills, both written and verbal, and be able to communicate clearly with employees around the world.
- Excellent E-mail composing Skills (American Standards)
- Ability to understand American Accent.
- Demonstrate ownership for the integrity of work. Excellent Grammar and Vocabulary.
Job Details
Telebridge Communications
Telebridge is a full service one-stop shop for all of your marketing needs. Although we specialize in telemarketing applications we also have a strong presence in the e-marketing arena as well as traditional direct mail and response marketing applications as well as project placement. Currently Telebridge oversees between 3000 & 5000 telemarketing hours per week. Telebridge is dedicated to providing all clients with premium service, quick and accurate response and an over-all "go-getter" attitude.
What is your Competitive Advantage?
Similar Job Titles
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
