Quality Assurance Officer (Call Center)

Telelinkz Unverified

Lahore , Pakistan

Posted Apr 24, 2021 60 views

PKR. 25,000 - 30,000/Month

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Job Description

Telelinkz is looking for an experienced Quality Assurance Analyst (QA) for their US-based inbound Campaign. An ideal candidate must have excellent communication skills writing skills and listening skills.


  • Provide reports on call center performance for the operations team.

  • Strong time management skills with the necessary skills to self-manage priorities ultimately maximizing productivity and efficiency

  • Responsible for end-to-end Quality Assurance Planning, Training Planning, and execution of the plan of the entire project.

  • Provide reports on the agent's dialing times and key performance indicators.

  • Ensure that all team members are correctly entering all required data in an accurate and timely manner.

  • Provide employees with training and coaching to help them improve their skills.

  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.

  • Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.

  • Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.

  • Flexible to work night shifts on permanent basis i.e. 08:00pm -05:00am (Mon-Fri)

Job Details

Functional Area:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Less than 1 Year - 1 Year
Apply Before:
May 24, 2021
Posting Date:
Apr 24, 2021
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Telecommunication / ISP · 51-100 employees - Lahore

We are experienced in Telemarketing, Medical Billing, IT & Software solutions that are internationally benchmarked and proven to be efficient for clients.

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