Quality Assurance Sales - Call Center

Telelinkz Unverified

Lahore , Pakistan

Posted Feb 05, 2021 49 views

PKR. 25,000 - 35,000/Month

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Job Description

Telelinkz is looking for an experienced Quality Assurance Analyst (QA) for their US-based inbound Campaign. An ideal candidate must have excellent communication skills writing skills and listening skills.


REQUIRED KEY SKILLS AND STRENGTHS



  • Must have at least 1-year experience.

  • Provide reports on call center performance for the operations team.

  • Strong time management skills with the necessary skills to self-manage priorities ultimately maximizing productivity and efficiency

  • Responsible for end to end Quality Assurance Planning, Training Planning, and execution of the plan of the entire project.

  • Provide reports on the agent's dialing times and key performance indicators.

  • Ensure that all team members are correctly entering all required data in an accurate and timely manner.

  • Provide employees with training and coaching to help them improve their skills.

  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.

  • Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.

  • Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.

  • Flexible to work night shifts on permanent basis i.e. 09:00pm -06:00am (Mon-Fri)

  • Salary: Rs25,000.00 -35000.00 per month

Job Details

Functional Area:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
Less than 1 Year - 1 Year
Apply Before:
Mar 06, 2021
Posting Date:
Feb 05, 2021
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Telelinkz

Telecommunication / ISP · 1-10 employees - Lahore

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