Posted Jun 03, 2019 11 views
- The candidate shall be responsible for building a complete team of resources & implementing Incident & Change Management processes across the IT value chain.
- The job responsibilities include complete monitoring of the portfolio.
- This shall include Service Level, System Level & Network.
- Coordinate the resources of all parties concerned to quickly respond to emergent cases of key partners. Improve the cooperation mechanism and process.
- Summarize and optimize the on-line/off-line monitoring rules, work closely with the relevant stakeholders to improve the platform’s overall infrastructure performance and capabilities.
- Identify and summarize partner’s pain points. Propose enhancement to company products and industry solutions engineering team.
- Manage the technical support service requests. Collaborate with all stakeholders together to quickly resolve customer’s issues and ensure satisfaction toward the support experience received by partners.
- Develop and maintain policies, procedures and controls for incident, problem & change management.
- Manage multiple concurrent cross functional projects
- Candidate along with the team shall be responsible for working 24x7 onsite & ensuring that escalations of issues are done in a timely manner as per defined SOPs
- Responsible for effective communication for internal & external stakeholders.
- Responsible for managing Level 1 complaint handling as well across technology.
- Responsible for management of audits and processes.
- Establish and maintain good working relationship with clients and vendors
- Ability to articulate technical or operational problems or issues into understandable business terms.
- Must possess excellent verbal and written communication skills .
- Enjoy working in fast paced, dynamic environment
Job Details
Telenor Microfinance Bank
pstrongOverview/strong/ppTelenor Microfinance Bank Limited is jointly owned by Telenor Group, the leading telecommunications company across Scandinavia and Asia with 174 million customers, and Ant Financial, the operator of the world's leading payment and lifestyle platform Alipay that's also an affiliate company of Alibaba Group. It is the first scheduled microfinance bank of Pakistan that provides a range of innovative banking solutions./ppTelenor Microfinance Bank created history in 2009, when it launched Easypaisa, Pakistan’s first branchless banking platform and the country’s only GSMA mobile money certified service. With the largest footprint in the country, Easypaisa has since then evolved into a digital lifestyle enabler which is leading the fintech revolution in Pakistan./ppMotivated by its strongvision of ‘transforming the financial landscape of the country’/strong, Telenor Microfinance Bank is on stronga mission to provide ‘instant access to convenient digital financial services’/strong that benefits the people of Pakistan. Telenor Microfinance Bank is empowering people to truly adopt the digital way of life./pp /ppstrongOur Values:/strong/pp• Customer First./pp• Create Together./pp• Keep Promises./pp• Be Respectful./p
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