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Job Description

1.       Prepared & Implemented CAF (Conduct Assessment Framework) and submitted to SBP after approval from BOD’s for the year 2018.

2.       Coordination & meetings for implementing FTC (Fair Treatment of Consumer) with different segments (HR, Learning & Development, Compliance, Audit, Business, Admin, Security and IT).

3.       Develop SLA’s, ISM’s Monitoring of TAT’s of operational activities i.e. Account opening, Call Center Management, Complaint Unit etc.

4.       Develop and revised policies & documents i.e. Financial Consumer Protection Framework, Outsourcing Policy, SQ Manual etc.

5.       Provide assistance to the management in order to ensure to improved business processes, performance and achievements.

6.       Prepare and conduct training sessions on the following:

7.       Fair Treatment of Consumer (Module 1,2,3)

8.       Improving Customer Services.

9.       Complaint Management

10.    Selection of vendors and overseeing outsource activities i.e. MSP & CSS

11.    Managing team on day to day task.

12.    Conduct Branch visit and develop periodically branch evaluation reports.

Conducting Mystery Shopping’s (Audio) and Performance report.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Bachelor (16 Years)
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 05, 2018
Posting Date:
Nov 06, 2018
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Telenor Microfinance Bank

Banking/Financial Services · 301-600 employees - Karachi

Tameer is a Microfinance bank managed by a group of highly experienced bankers committed to go where no (commercial) bank has gone before. It is a private commercial Microfinance bank licensed by the State Bank of Pakistan under the Microfinance Ordinance 2001. Tameer distinguishes itself from ot ...Read More

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