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Job Description

Job Title: Chief Information Officer

Job Grade: Group Executive Director

Division: Technology

Department: Technology

Line Manager: Chief Executive Officer

Position Summary: 

The incumbent is responsible to oversee and manage all aspects of IT, with strong focus on bank's technology-related strategies and initiatives. Ensure IT Division enables business growth while maintaining a reliable and secure service that focus on customer delight, auditors and state regulators. Lead and ensure fast-paced IT expansion of In- House development capability across the range of new technologies.

  Duties and Responsibilities:   

  • Set goals and objectives, and measure the performance, of your 3 main IT functions;

                i) Strategy, Planning and Governance

                ii) Development

                iii) Operations

  • Develop and implement strategic plans for bank’s information technology solutions in an effective manner.
  • Ensure demand for IT services is carefully controlled and planned, and maintain metrics on the performance of the delivery
  • Lead and inspire a large team of IT professionals, and in particular, develop and empower your own leadership team.
  • Demonstrate staff development and manage turnover within acceptable bounds
  • Create a credible long term architectural roadmap for the development and rationalization of the IT estate
  • Build up an excellent internal IT development function and in-source where beneficial
  • Deliver high quality new solutions to the Business on time and to budget
  • Operate all existing and future systems to agreed reliability and availability targets
  • Reduce costs and improve efficiency of IT delivery and operations
  • Forecast future needs concerning hardware, software and staffing
  • Provide secure and performance EUC to staff
  • Ensure IT operates to relevant standards and put in place policies and procedures according to best practice
  • Serve as a trusted advisor other CXX executives 
  • Provide expert advice to senior management on strategic systems conversions and integrations in support of business goals and objectives.
  • Review and approve major contracts for information technology services and equipment in an efficient manner.
  • Monitor and approval of IT budgeting
  • Technology Risk Assessment
  • Analysis and assessment of critical incidents of IT
  • Carry out any other task assigned by the Chief Executive Officer.     

Direct Reports:

  • Head of IT Development
  • Head of IT Operations & Analytics
  • Head of Strategy Planning and Governance       
  • Head of Product Development 

Role Relationship


  • All Heads of Department


  • IT Consultancy Firms
  • Vendors

Knowledge and Experience


  • Master’s Degree + Specialized Certification/Degree


  • Overall 15 years of experience with 5 years in a similar capacity.

Behavioral Skills:

  • Communication and Interpersonal Skills
  • Leadership and People Management Skills
  • Analytical & Problem Solving Skills
  • Excellent Managing and coaching skills


  • Knowledge of designing/developing IT systems and planning significant IT implementation
  • Broad knowledge of IT development technologies/methodologies, infrastructure and data center operations
  • Deep insight of digital business and digital technologies in fintech domain and technology
  • Solid understanding of data analysis, budgeting and business operations
  • Broad knowledge of IT development technologies, methodologies, infrastructure and data center operations
  • Strategy, Pricing and Vendor Management
  • Branchless and Branch Banking Industry or FS Knowledge
  • Exposure to Regulators

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Information Technology
Job Location:
No Preference
Minimum Education:
Degree Title:
Master’s Degree + Specialized Certification/Degree
Career Level:
GM / CEO / Country Head / President
Minimum Experience:
15 Years (Overall 15 years of experience with 5 years in a similar capacity.)
Apply Before:
Jan 02, 2020
Posting Date:
Dec 03, 2019
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Telenor Microfinance Bank

Banking/Financial Services · 4501-5000 employees - Islamabad


Telenor Microfinance Bank Limited is jointly owned by Telenor Group, the leading telecommunications company across Scandinavia and Asia with 174 million customers, and Ant Financial, the operator of the world's leading payment and lifestyle platform Alipay that ...Read More

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