Posted May 25, 2018 8 views
Key Responsibilities:
To build, manage and maintain complete ownership of all the Digital Channels being offered to customers, corporate customers, payment merchants and Easypaisa agents. These channels would include all Apps and Portals being offered and complete responsibility of the user interfaces and services being offered on these channels. Key responsibility would be customer onboarding and customer journeys through different use cases available on these channels. Also responsible for all UI/UX testing and implementing design thinking behind building every aspect of these channels.
•Develop the product roadmap and set strategic direction and vision for all Digital Channels
•Complete ownership of all the User Interfaces on the Apps and Portals
•Working closely with cross functional teams and with PD/IT, Digital Wallet and Digital Payments teams in improving the existing or developing new use cases on the Digital Channels as well as defining and monitoring the end-2-end consumer journeys across all features/products on the Apps and Portals
•Responsible for in-depth testing and quality assurance of all new features/products on the Digital Channels to ensure seamless customer usage and satisfaction
•Complete ownership of defining Product pricing and achieving strategic targets/goals with complete P&L ownership across all sales channels
•Manage and lead all new Digital Channel product initiatives including innovation through process
•Responsible for all Apps and Portals for Customers, Agents, Corporates and Payment merchants
•Responsible for extracting all Consumer and Business Insights for the Wallets, performing the necessary analytics to track budget, monitor statistics, determine trends, variances and identifies opportunities for improvement and scaling up of the Digital Channels
•Manage and improve the registration and onboarding process within the Digital Channels
•Responsible for all Usability and UI/UX testing for all the digital channels and implementing design thinking across the team for all use cases in the Apps and Portals
•Identifying and resolving customer complaints identifying areas for improvement
•Identifying and explore new partnerships for new technology solutions or features for the Apps and Portals
•Working closely with all Sales and B2B teams for development and roll out of the Digital Channels
Job Details
Telenor Microfinance Bank
pstrongOverview/strong/ppTelenor Microfinance Bank Limited is jointly owned by Telenor Group, the leading telecommunications company across Scandinavia and Asia with 174 million customers, and Ant Financial, the operator of the world's leading payment and lifestyle platform Alipay that's also an affiliate company of Alibaba Group. It is the first scheduled microfinance bank of Pakistan that provides a range of innovative banking solutions./ppTelenor Microfinance Bank created history in 2009, when it launched Easypaisa, Pakistan’s first branchless banking platform and the country’s only GSMA mobile money certified service. With the largest footprint in the country, Easypaisa has since then evolved into a digital lifestyle enabler which is leading the fintech revolution in Pakistan./ppMotivated by its strongvision of ‘transforming the financial landscape of the country’/strong, Telenor Microfinance Bank is on stronga mission to provide ‘instant access to convenient digital financial services’/strong that benefits the people of Pakistan. Telenor Microfinance Bank is empowering people to truly adopt the digital way of life./pp /ppstrongOur Values:/strong/pp• Customer First./pp• Create Together./pp• Keep Promises./pp• Be Respectful./p
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