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Job Description

  • The candidate shall be responsible to implement monitoring tools and processes across the IT value chain.
  • The job responsibilities include automation of alerts, processes, log analytics and dashboards for Operations and monitoring team.
  • This shall include Service Level, System Level & Network and custom alerts /dash boarding.
  • Develop and maintain policies, procedures and controls for monitoring tool and service based monitoring.
  • Candidate should be able to understand IT governance policies and procedures like TL9000.
  • Candidate along with the team shall be responsible for working 24x7 onsite & ensuring that escalations of issues are done in a timely manner as per defined SOPs
  • Candidate should be able to have complete functional knowledge of the business value chain.
  • Ability to articulate technical or operational problems or issues into understandable business terms.
  • Candidate should have excellent reporting skills to send out daily, weekly, monthly reports of Incidents, issues etc.
  • Candidate should be able to identify the need of multiple tools along with end to end implementation.
  • Enjoy working in fast paced, dynamic environment.
  • Ability to multi-task and have the ability to meet deadlines
  • Must have strong time-management and organization skills

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Information Technology
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelor’s Degree in Computer Science/ IT
Career Level:
Experienced Professional
Experience:
4 Years - 6 Years (Good knowledge of ITSM in an IT services industry.)
Apply Before:
Jan 17, 2020
Posting Date:
Dec 17, 2019
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Telenor Microfinance Bank

Banking/Financial Services · 4501-5000 employees - Islamabad

Overview

Telenor Microfinance Bank Limited is jointly owned by Telenor Group, the leading telecommunications company across Scandinavia and Asia with 174 million customers, and Ant Financial, the operator of the world's leading payment and lifestyle platform Alipay that ...Read More

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