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Job Description

The Quality Analyst shall ensure to create, maintain and ensure quality assurance of key data sets and reports in a professional, timely and accurate manner. The Quality Analyst will have to keep himself abreast with all updates required to perform his/ her tasks along with support to all team members.

Responsibilities:

  • Addressing technical / operational issues faced by relevant stakeholders, in order to ensure smooth and hassle free operations.
  • Processing / registering complaints in the system as requested by the customers.
  • To execute & deliver additional tasks assigned by the line manager.
  • Coordinate with multiple departments e.g. IT BSG/ BITS, Business, easypaisa etc. for data collection and other issues.
  • Identifying, escalating priority issues to the Line Manager.
  • Complaints data reporting of Siebel application.
  • Ensure that appropriate action is taken on complaint to improve services as an outcome of complaint reports.
  • Branch coordination for Dormant accounts re-activation feedback.
  • To handle VAS (Value Added Services) requests and reports.
  • Branch performance reportings preparation and share with Line Manger/ HOD.
  • To ensure and keep extreme confidentiality of data.
  • Prepare different analytics and statistical reports and dashboard as and when required.
  • Create, maintain and ensure quality assurance of key data sets and reports.
  • To confirm RTGS CBC.
  • To monitor iPortal Help topics and TATs.
  • Other responsibilities / tasks to be assigned as and when required by Line Manager

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Jan 19, 2020
Posting Date:
Dec 19, 2019
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Telenor Microfinance Bank

Banking/Financial Services · 4501-5000 employees - Karachi

Overview

Telenor Microfinance Bank Limited is jointly owned by Telenor Group, the leading telecommunications company across Scandinavia and Asia with 174 million customers, and Ant Financial, the operator of the world's leading payment and lifestyle platform Alipay that ...Read More

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