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Job Description

  • The candidate shall be responsible to implement Incident & Change Management processes across the IT value chain.
  • The job responsibilities include shift based monitoring of IT Services and Level1 complaint management.
  • This shall include Service Level, System Level & Network.
  • Develop and maintain policies, procedures and controls for incident, problem & change management.
  • Candidate should be able to understand IT governance policies and procedures like TL9000.
  • Candidate along with the team shall be responsible for working 24x7 onsite & ensuring that escalations of issues are done in a timely manner as per defined SOPs
  • Candidate should be able to have complete functional knowledge of the business value chain.
  • Responsible for managing Level 1 complaint handling as well across technology.
  • Ability to articulate technical or operational problems or issues into understandable business terms.
  • Candidate should have excellent reporting skills to send out daily, weekly, monthly reports of Incidents, issues etc.
  • Enjoy working in fast paced, dynamic environment.
  • Ability to multi-task and have the ability to meet deadlines
  • Must have strong time-management and organization skills
  • Result oriented with high productivity. Ability to work extra hours under stressful situation













Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Information Technology
Job Location:
No Preference
Minimum Education:
Degree Title:
Bachelors/Masters of Computer Science or Software Engineering
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jul 03, 2019
Posting Date:
Jun 03, 2019
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