Posted Jul 06, 2021 49 views
- The candidate shall be responsible to implement Incident, Problem & Change Management processes across the IT value chain.
- The job responsibilities include shift-based monitoring of IT Services, Level1 operational tasks and complaint management.
- This shall include Service Level, System Level, Network Level and Customer Complaints from call-centre.
- Candidate should be able to understand IT governance policies and procedures like TL9000.
- Candidate along with the team shall be responsible for working 24x7 onsite & ensuring that escalations of issues are done in a timely manner as per defined SOPs.
- Candidate should be able to have complete functional knowledge of the business value chain.
- Ability to articulate technical or operational problems or issues into understandable business terms.
- Candidate should have excellent reporting skills to send out daily, weekly, monthly reports of Incidents, issues etc.
- Enjoy working in fast paced, dynamic environment.
- Ability to multi-task and can meet deadlines.
- Must have strong time-management and organization skills.
- Result oriented with high productivity, ability to work extra hours under stressful situation.
- Incumbent shall be responsible to adhere by Telenor Microfinance Bank Behaviours (Be Respectful, Keep Promises, Always Explore and Create Together) in all aspects of his/her work conduct.
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Telenor Microfinance Bank
pstrongOverview/strong/ppTelenor Microfinance Bank Limited is jointly owned by Telenor Group, the leading telecommunications company across Scandinavia and Asia with 174 million customers, and Ant Financial, the operator of the world's leading payment and lifestyle platform Alipay that's also an affiliate company of Alibaba Group. It is the first scheduled microfinance bank of Pakistan that provides a range of innovative banking solutions./ppTelenor Microfinance Bank created history in 2009, when it launched Easypaisa, Pakistan’s first branchless banking platform and the country’s only GSMA mobile money certified service. With the largest footprint in the country, Easypaisa has since then evolved into a digital lifestyle enabler which is leading the fintech revolution in Pakistan./ppMotivated by its strongvision of ‘transforming the financial landscape of the country’/strong, Telenor Microfinance Bank is on stronga mission to provide ‘instant access to convenient digital financial services’/strong that benefits the people of Pakistan. Telenor Microfinance Bank is empowering people to truly adopt the digital way of life./pp /ppstrongOur Values:/strong/pp• Customer First./pp• Create Together./pp• Keep Promises./pp• Be Respectful./p
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