Posted May 23, 2019 40 views
Responsibility includes but not limited to, taking customers calls, answering queries and solving customer issues. Handling all assigned customer inquiries and promoting offered services to call-ins, leads and referrals. Prospects for new accounts as time permits, relies on instructions and pre-established guidelines to perform the functions of the job, and works under immediate supervision and reports to the manager.
- Provide customer service for company’s products and services and assist them in purchasing products.
- Answer any question they may for an order / Status inquiries such as shipping and billing.
- Help customers who want to make returns by generating and providing RA numbers through email.
- Provide front-line phone support for online apparel stores.
- Response to customers during business hours on Live Chat.
- Enter, maintain and verification of customer information.
- Process incoming customer requests as they relate to business.
- Issue problem resolution responses to inquiries, and make adjustments as necessary.
- Utilize customer feedback to recommend product and service improvements.
- Call customers/banks to verify shipping/billing addresses.
- Work with customization services providers in regards to embroidery/screen printing quotes to customers.
- Provide the customer w/ necessary proofs for customization orders.
- Call clients/customers to check if they need customization work done.
- Follow-up with customization customers after the order has been completed to gain favorable Google reviews.
Skills Required:
- Excellent customer service skills along with outstanding communications skills.
- Candidate must be experienced working for e-Commerce Company to handle Customer.
- Must have excellent English verbal communication skills to communicate and handle customer.
- Must possess excellent written English skills to be responsible for responding customer through emails and other form of business communication.
- Well-versed in Internet usage including various browsers, settings and maintenance.
- Strong organizational and prioritization skills.
- Self-motivated.
- Detailed, resourceful and enjoys problem solving.
- Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment.
- Must have high attention to detail.
- Must have good analytical and mathematical skills
- Must have a positive attitude.
- Basic accounting skill is a plus.
Skills
Job Details
TeleSource Solution
TeleSource Solution
What is your Competitive Advantage?
Similar Job Titles
Customer Service Representative
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
